SugarCRM: Speed, Search and the Data Deluge

Posted on April 13th, 2010 in Social Media | Comments Off

Sugar CRM is launching a new user interface as part of Sugar 6. It comes with a focus on what is becoming a prerequisite: an emphasis on speed, search and deeper integration with third party applications and mobile devices. The speed issue is one that SaaS providers always seek to mitigate as they want the service to seem as responsive as if it were worked on the desktop. Sponsor To do this, Sugar CRM is providing a revamped set up that when completed is supposed to be optimized for speed and designed for the experience that comes with using a social network. It includes a new, global search, another effort to optimize the experience for the end user. Search is becoming increasingly critical as more data is available for integration with third party apps. Sugar CRM will strengthen its search with an open-source engine such as Lucene . SugarCRM is paying close attention to the user experience, knowing it is a key to acceptance among users of CRM environments. SugarCRM also includes native application support for the iPhone Android and the Blackberry. The company has also introduced a native app for the iPad. Application integration is the hallmark of the emerging social CRM application. SugarCRM fits with LinkedIn, Hoovers and Jigsaw through its Cloud Connectors service, which connects third-party data service. SugarCRM also works with Sugar Plug-Ins for Microsoft Outlook, Word and Excel. But can't this all become a bit overwhelming? All this data flowing into one CRM environment means that the customer needs to think carefully how to organize, discover and share what comes into the network. That's why it makes sense that a search and potentially analytics component will become standards for services like SugarCRM. It's also why SugarCRM has a certain advantage. Open-source platforms will thrive in the data deluge to come. Third-party services become critical as components that make sense of internal and external information. It's just a matter of how those applications are applied so customers can get relevant information that they need for the opportunity at hand. Discuss

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SugarCRM: Speed, Search and the Data Deluge

Facebook Launches Safety Center: Educating Users on How Facebook Did Them Wrong

Posted on April 13th, 2010 in Social Media | Comments Off

"Safety is Facebook's top priority," writes Facebook's Chief Security Officer Joe Sullivan on a company blog post introducing the social network's new Safety Center , a revamped help portal featuring educational information for users, with sections dedicated to parents, teens, teachers and law enforcement professionals. It's a somewhat ironic statement from a company that recently prompted its 400+ million users to accept "recommended" changes that opened up their data - including status updates, photos, videos, links and friend lists - to a public audience, revealing details that many users assumed were private. Sponsor Around the same time as the "privacy debacle," as we like to call it , unfolded, Facebook also announced a "Safety Advisory Board," a group whose purpose is to review safety-related procedures and documentation as well as make suggestions regarding best practices and other procedures. How about this safe practice, Facebook: don't publicize people's private information? Are we bitter about Facebook's changes? OK, maybe a little. After all, many of us joined up with the network when it was in its fledgling stages. When it was a place to hide from mom and dad, not communicate with them. When you could complain about work in a status update and not worry that your boss or an HR department would see it. What's a Little Cyberbullying Among Friends? But the world changed and Facebook changed with it, or at least that's what CEO Mark Zuckerberg claims . The oversharers of the iGeneration have generally shrugged their shoulders at the threat of their private photos and updates having gone public. Their outrage? Practically non-existent. After all, this is the same group who grew up around sex offender scandals on MySpace, posted sexy " MySpace angles " photos mom and dad would be shocked to see and who developed the trend of " sexting ," texting revealing pictures to their crush du jour. So their status updates are public? Who cares? , they think. Ah, but they should. The publicizing of private data has led to a host of issues in its wake, including harassment and cyberbullying, to name a few. Cases of teens committing suicide after becoming victim to abuse via social networks has also occurred, unfortunately. Now one could argue that cyberbullying and the like could occur among groups of friends, whether or not Facebook remained a private network. It's a valid contention - the dark underbelly of the human condition allows such behavior to exist, even amongst friends. But by exposing every little detail, photo and link to a user base who seems oblivious to the need of plugging the privacy holes, Facebook is simply allowing there to be more opportunity for someone to actually see the nasty comment made about them on a wall post...or the embarrassing photo of someone cheating on their boyfriend/girlfriend/spouse. It provides the fodder for the cyberbullies and the tools for those who seek to stalk, monitor or control another's behavior. It's provides more avenues for abuse. At the very least, it should provide a few tools to the potential victims, too. Safety Center: Q&A's on Abuse Prevention, Reporting That's what the Safety Center is for, at least in part. With Q&A's for how to deal with abuse, stalking, cyberbullying and unwanted wall posts, messages and chats, a good bit of the Center's guidance is aimed at reporting and stopping this unwanted behavior. Even in other Safety Center sections outside of "safety for teens," this information is essentially just rehashed for others, like parents and teachers, for example. (Teachers and law enforcement professionals get a few extra tips about Facebook, too, like how to maintain a professional presence or how to report a sex offender). According to the Facebook blog post, the Safety Center's overhaul now features quadruple the information as in the prior help center plus a "cleaner, more navigable" interface. The launch is one of the first initiatives from the Facebook Advisory Board, a new coalition of members including Common Sense Media, ConnectSafely, WiredSafety, Childnet International and The Family Online Safety Institute (FOSI). Together, the board members will "accelerate our efforts to make Facebook a better and safer place to engage," notes Sullivan. But Facebook already had an opportunity to make itself a safer place and they blew it. Private networks of friends and family sharing content amongst themselves doesn't lead to as much harassment, abuse and victimization of its users beyond the typical family brawl or fight amongst friends. But when you can see anyone's content - especially the stuff they thought was private - problems are going to occur. Facebook's new Safety Center is the result of the company having to deal with the fallout from that choice. Discuss

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Facebook Launches Safety Center: Educating Users on How Facebook Did Them Wrong

Yahoo Releases Firehose of Comments, Ratings & Social Network Activities

Posted on April 12th, 2010 in Social Media | Comments Off

Yahoo announced this afternoon a " Yahoo! Updates Firehose service " that will provide a stream of activity gathered from various Web services, from Flickr uploads to YouTube favorites to blog comments and more. The firehose will provide a stream of real-time data from Yahoo's index, which will also include Twitter data, as part of a deal the two companies made last February. Sponsor According to Yahoo, the firehose will include "a real-time feed of every public action taken on our network and elsewhere around the Web that users have authorized Yahoo! to make available." This data will consist of "status updates, ratings and reviews, comments on stories, Buzz votes, Flickr uploads, Delicious bookmarking, tweets, Open App activity, YouTube favoriting, and Last.fm listening, among many others." Developers will be able to access the data using Yahoo Query Language, a "SQL-like query language", and parse this information by a number of criteria, from language to location to all updates associated with a specific URL. While companies like Twitter have already offered a firehose of its data, and Facebook is expected to release its in the very near future (likely at the F8 conference), there are few, if any, firehoses of large swaths of data such as this. The closest we came up with at the moment was Gnip , which provides a single API to connect with dozens of other Web services and their APIs. According to the company, the firehose will provide access to more than 150,000 ratings, 8,000 reviews and 750,000 comments a day. Discuss

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Yahoo Releases Firehose of Comments, Ratings & Social Network Activities

Weekly Wrap-up: 3D Street View, the Case Against Web 2.0, iPad Problems, And More…

Posted on April 10th, 2010 in Social Media | Comments Off

While most of our top stories this week were about the iPad, our number one post was about how Google Street View is now, no joke, available in 3D. Go get your glasses and check it out. We also continued our exploration of the significant Internet trends of 2010: Verizon, AT&T and Cisco are talking up the Internet of Things , Gowalla added real-time feeds, and augmented reality cartoons are going to save our kids. Read on for more. Sponsor Story of the Week: Google Street View in 3D Google Street View in 3D: More Than Just an April Fool's Joke You Are Not a Gadget: The Continuing Case Against Web 2.0 E-Books on the iPad: iBooks vs. Kindle for iPad iPad Problems Begin to Surface Digg Plans to Kill the DiggBar & Unban all Domains iPad: The First Real Family Computer More coverage and analysis from ReadWriteWeb ReadWriteWeb Mobile Summit Join us for the ReadWriteWeb Mobile Summit on May 7 in Mountain View, California as we explore the latest mobile development trends, both the technology and the emerging business applications. Be a part of the discussion on geo-location services , augmented reality , native app vs. browser-based , commerce and marketing , mobile social networking and the Internet of Things. Sponsorship enquiries: sales@readwriteweb.com . Mobile Web Why iAds Could be Bigger Than iPads Apple Announces iPhone OS 4 with Support for Multitasking? Farewell, Keyboard - Generation I Will Grow Up on Touchscreens More Mobile Web coverage Augmented Reality "Do Crew" Augmented Reality Cartoons Help Get Kids Off the Couch More Augmented Reality coverage Augmented Reality for Marketers and Developers: Our Newest Research Report We're pleased to announce ReadWriteWeb's latest premium report, Augmented Reality for Marketers and Developers: Analysis of the Leaders, the Challenges and the Future . This report will help you develop a sophisticated understanding of Augmented Reality (AR), the mobile and Web technology that places data on top of a user's view of the physical world. The research included will help you decrease your AR development time to market by learning from the first wave of early adopters. AR offers a new marketing and product paradigm for a high impact, high value customer experience. More than 1,000 AR campaigns were kicked-off last year and we expect to see many more in 2010. In this report, we profile key AR development companies, their campaigns as well as development lessons learned. For more information or to buy the report, visit here . Internet of Things Verizon, AT&T & Cisco Talk Up Internet of Things Our Network is Alive More Internet of Things coverage Real-Time Web Gowalla Adds Real-time Feeds and Activity Streams For Maximum Mashup Action Twitter's Translation Problem More Real-Time Web coverage . Don't miss the next wave of opportunity on the Web supported by real-time technology! Get ReadWriteWeb's report, The Real-Time Web and its Future . Check Out The ReadWriteWeb iPhone App We recently launched the official ReadWriteWeb iPhone app . As well as enabling you to read ReadWriteWeb while on the go or lying on the couch, we've made it easy to share ReadWriteWeb posts directly from your iPhone, on Twitter and Facebook. You can also follow the RWW team on Twitter, directly from the app. We invite you to download it now from iTunes . ReadWriteStart Our channel ReadWriteStart , sponsored by Microsoft BizSpark , is dedicated to profiling startups and entrepreneurs. Internet of Things: Opportunities For Entrepreneurs Why You Need to Be Developing for the iPad Right Now NYC Startup Job Fair: How Graduates Can Get a Great Job at a Startup ReadWriteEnterprise Our channel ReadWriteEnterprise is devoted to 'enterprise 2.0' and using social software inside organizations. Is the iPhone Now as Enterprise Ready as the Android? Google Executive Says Google Buzz Coming Soon to the Enterprise ReadWriteCloud Our channel ReadWriteCloud , sponsored by VMware and Intel, is dedicated to Virtualization and Cloud Computing. How Cloud Computing Can Help A Small Business Get Out of the Recession Does the iPad App Give Rackspace An Advantage? This Tweet is Priority 1: SalesForce.com's Chatter is Transactional Social Media That's a wrap for another week! Enjoy your weekend everyone. Discuss

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Weekly Wrap-up: 3D Street View, the Case Against Web 2.0, iPad Problems, And More...

Our Network is Alive

Posted on April 4th, 2010 in Social Media | Comments Off

The British novelist Ian McEwan said, "The naming of what is there is what is important." But there is a thing, or an idea, a system or network, that we live with every day, that we live in , that we, in point of fact, are , which has no name. When apprehending and recognizing something new, we humans name it. Some say we name things in order to control them and there might be some truth to that. But who would not elect to control an earthquake than be controlled by one? Our information gathering network has changed out of recognition, but its taxonomy has lagged behind. We need to name this new network, and we would like the readership of ReadWriteWeb to help us. Sponsor In the Big Room, our editorial chat room, we were speaking about the earthquake that struck Baja this afternoon. Before the media, even the new media, got it, we had read it on Twitter . ReadWriteWeb has written before on the ability of this new tool, and others like it, to gather and disseminate information. In the course of this discussion, we came to a surprising realization. Twitter was no more the issue than the so-called mainstream media was. We were beyond all of that now. Our network was not restricted to three news channels, or the cable news networks, or a handful of social media websites or thousands of Facebook accounts, or even all of those things taken as a whole. Our access to information, our ability to exchange it, was no longer bound by anything at all, with the possible exception of time. The reason for this sea-change is that we ourselves have in part become the system formerly we only used . We have become the fulcrum of our own network. Prometheus is well and truly unbound. This network, the one that connects us to virtually every part of the world, to every person on the globe, branches like a Mandelbrot set . It consists of computing devices from desktop computers to laptops to tablets to phones; it consists of every program written to run those devices, every website and service that helps us to process and move the truths we witness or create; it consists of cell towers and server farms; it consists of social media tools and word processing programs; but above all it consists of, it is powered by, human beings, both singularly and in aggregate, minds and mind. Our network is alive. But it needs a name, and we don't have one. Jokingly, one of us called it The Culture . It isn't. It isn't even a culture. Just a network. But a vast one, a possibly game-changing one and, above all, a nameless one, one which we should control rather than allow to control us. Help us assert control over an exciting, but daunting reality. What should this global network, this lace of machine and human, location, data and feeling, thought and thing, observer and observed, speaker and listener, be called? Discuss

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Our Network is Alive