Is it Time for Facebook to Make Opt-In the Default?
Facebook’s Open Graph API is getting some negative attention in Washington today. Four democratic U.S. senators, Charles Schumer, Michael Bennet, Mark Begich and Al Franken, sent a letter to Facebook’s founder and CEO Mark Zuckerberg earlier this morning, asking for clarification about the privacy implications of Facebook’s latest initiatives. Specifically, these senators complain about the company’s new policy to allow third-party developers to store data for more than 24 hours, Facebook’s Instant Personalization feature and the social network’s new initiatives that make more of its users’ personal information public by default. Sponsor Washington and Facebook Privacy The discussion in Washington mostly centers around the fact that Facebook’s new Instant Personalization service is opt-out . Facebook’s current partners – Microsoft’s Docs.com , Pandora and Yelp – automatically get access to a subset of your personal data whenever you visit their sites while you are logged in to Facebook. According to the senators, Facebook now shares “significant and personal data points that should be kept private unless the user chooses to share them.” U.S. senators : “Significant and personal data points that should be kept private unless the user chooses to share them.” In his response to the senators’ concerns, Facebook’s VP of global communications Elliot Schrage argues that these new products are “designed to enhance personalization and promote social activity across the Internet while continuing to give users unprecedented control over what information they share, when they want to share it, and with whom.” Facebook : We “give users unprecedented control over what information they share, when they want to share it, and with whom.” This discussion comes down to Facebook’s decision to make many of its latest features opt-out instead of opt-in. Currently, Facebook is only testing Instant Personalization with a small number of hand-selected partners. Facebook’s ambition , however, is to turn itself into the hub for personalization on virtually every site on the Internet, so this small group of partners could soon grow exponentially. This – combined with the end of the company’s 24-hour limit on storing data by third-party developers – could potentially pose a serious threat to its users’ privacy. Opt-In vs. Opt-Out There is a reason why Facebook is currently using opt-out as its default. After all, this guarantees Facebook the largest possible user base for these features and the best possible user experience for those who want to use them. Making new features opt-in exposes Facebook to the (very real) possibility that not enough users sign up and that the reach of its current and future initiatives will be very limited. On the other hand, if its users really wanted to these features, wouldn’t they just opt-in if asked? And if these features turn out to be really useful, wouldn’t word about them spread across Facebook like a wildfire? Should Facebook Make Opt-Out Its Default? Given the Beacon fiasco from 2007 – and the recent discussion around how Google handled the launch of Buzz – however, we have to wonder if Facebook simply didn’t learn its own lessons. Facebook already hosts more private information about its users than any other site on the Internet. Given the company’s current trajectory of exposing more and more personal data, it’s probably time for the company to establish a consistent policy for how it plans to handle personal data in the future and make it very easy for users to opt out of any new initiatives that will expose more of a user’s data to third parties in the future. If you want to make sure that Facebook developers can’t access your personal data, here are Sarah Perez’s excellent instructions for how to opt-out . Discuss
GetGlue Adds New Releases to Recommendations Made by Human & Machine
It’s hard to keep up with all the newly released movies and music these days, but a lightweight social network with a whole lot of smarts under the hood says it can now offer you personalized recommendations of new releases that suit your very particular interests. GetGlue is a semantic web browser plug-in that has, for years, been smart enough to recognize when you’re looking at the same musical group across different websites, be that on Last.fm, MySpace or elsewhere. The service recently added a stream of recommendations of music, movies, books, magazines, wikipedia articles and other things you might like. How can it tell what you’ll like when something is brand new, though? Today the service has launched a “new releases” section, where human editors rush to classify brand-new media. Then the semantic robots can serve it up to the right users, still hot out of the oven. It’s pretty cool. Sponsor GetGlue founder Alex Iskold says he’s learned a lesson similar to what formerly automated tech news aggregator Techmeme has learned: algorithms and user generated content can take you a long way, but there comes a point when it’s good to hire some dedicated editors. The service asks you to like or unlike a wide variety of things. It then uses that feedback to build a taste profile to compare against things it finds put into its database and find the stuff it thinks you’ll like. That’s harder with new releases, though. “When something new is coming out, we don’t know what it’s like, so you need to have proffessionals tag it,” Iskold told us. “We have two editors on staff who look across the spectrum of new releases each week. They draw the similarities between things in a deep way – the tagging system we use will be unvieled later. We use really eclectic tags to characterize what kind of zombie or vampire movie something is. We also use tags brought in from other systems and our users find cool new things really fast.” The end result is a nicely displayed stream of big icons for personally recommended newly released movies, music and books. You think you’re hip to your scene now? Wait until you’ve got a network of contacts, a semantic robot and real human editors all working together to bring you the freshest content in your weird little niche. To be honest, I’ve been testing it out today by switching from new album recommendations on Glue over to Apple’s Lala.com , where it’s easy to listen to full albums once for free. That’s not the way Glue wants you to use it, but that’s the way I like to use it so far. The Down Side It’s an incredible system, when it works. GetGlue knows though that there are some challenges in this kind of game though. First, it’s not easy to present this kind of flow of data to users without either overwhelming them or boring them. Many of GetGlue’s latest changes are focused on making the user experience more pleasant: bigger images, collapsed bundles of shared items, etc. Can the service find a balance between giving you strong-enough recommendations on one hand and regularly offering up new recommendations on the other? In past versions of the product, I’ve received too few recommendations to keep me coming back. Hopefully new releases will scratch that itch. Iskold also says that after “liking” only 15 musical artists, I’m actually much less active than most of the 400,000 registered users of the service. Personally, I’m more drawn to the Wikipedia recommendations on GetGlue than anything else. The new releases in music might be roughly in the same sub-genres I usually listen to, but that doesn’t mean they are any good. Finally, all this “liking” obviously begs the Facebook question. Writing as an ostensible Facebook competitor about that giant network’s radical innovations unveiled last week, Iskold wrote the following in a widely-read article here at ReadWriteWeb about Facebook’s Open Graph: “Time will tell where we land, but my gut is that positive things will come out of this. If nothing else, let’s give Facebook credit for innovation and re-imagination the Web.” Today he emphasized in speaking with me that Facebook is new to what it’s just begun to do, but his company has been doing it for years. There’s no guarantee that Facebook will get it right, he said. It’s hard to say for sure that GetGlue has got it right, either. But as a work in progress, it’s pretty darned good and today’s new additions are very interesting. Discuss
Facebook Gets a Suggested Pages List
New Facebook users now see a list of some of the most often “liked” Pages on Facebook when they sign up for the popular social networking service. New users get the option to choose from about 100 popular Pages. These Pages mostly belong to celebrities, brands, news outlets and politicians. Eric Eldon first wrote about this new addition to Facebook’s sign-up process on Inside Facebook and notes that this list is “clearly designed to get users engaged immediately.” To some degree, this list is similar to Twitter’s now defunct Suggested Users List. Sponsor Glenn Beck, Barack Obama, Walmart and the New York Times When we signed up for a new account to test this feature, Facebook recommended Peter Frampton’s and Barack Obama’s Pages to us, as well as the Pages of Glenn Beck, Trisha Yearwood, Walmart, American Idol, Starbucks, Tide, Coca-Cola and about 100 more Facebook pages. The list we saw featured slightly more celebrities (ranging from Lady Gaga to Paula Deen) than brands, but it also included a number of media outlets, including CNN, the New York Times and Fox News. It is not clear how Facebook organizes this list of suggested Pages, but it looks like the company presents new users with a random mix of some of the most often “liked” pages. Being included in this list will surely give these Pages a major boost in subscribers. Unlike Twitter’s old Suggested Users List, however, Facebook’s list is not a random sampling of the accounts that Facebook’s engineers like. Instead, the process looks to be more democratic. The list actually shows how many people “liked” a given Facebook Page and the list only highlights the most popular Pages on the site. The number of “likes” for the Pages that appeared when we signed up for a new account ranged between 50,000 to 2 million “likes.” Getting First-Time Users to Like Pages Facebook is clearly trying to make the experience for its first-time users better with this new list. Obviously, the company is also trying to highlight Facebook Pages in the setup process. New Facebook users are probably signing up to connect with their family members and friends, but the new sign-up process also highlights the fact that Facebook can be a good source for news updates and allows users to connect to celebrities and brands. If you would like to connect with the ReadWriteWeb team on Facebook, head over to our ReadWriteWeb Facebook Page . Discuss
Giving in to Facebook: A Weekend on the New "Instantly Personalized" Web (Op-Ed)
At last week’s F8 developers’ conference, Facebook CEO Mark Zuckerberg unveiled plans to offer “instant personalization” all over the web , a way for websites to become instantly more social. Without even signing in, sites gain access to publicly available Facebook information like your name, profile picture, friend list and more, in order to personalize your experience on the site. At launch, only three partner sites are offering this feature: Microsoft’s new Docs.com , Internet radio Pandora and user review site Yelp . You can opt-out of this experience if you like, but by default, you’re opted in. Sponsor These changes have raised concerns among privacy advocates and are even now being questioned by government officials like U.S. Senator Charles Schumer who is urging the Federal Trade Commission (FTC) to look into how social networks handle our private information. And yet… and yet …after spending the weekend on these “instantly personalized” sites, I have to admit…begrudgingly, mind you…that the experience itself is amazing. Online Music Gets Personal, Too Personal? Pandora’s Internet radio is a service I usually partake of via its mobile application on my iPhone, not its regular website. But after the launch of the newly personalized Pandora , I had to take a look. And it was worth it. I immediately discovered which of my friends had the same musical interests as I do. My editor, Richard MacManus, for example, is also a fan of The Killers! Who knew? And apparently, a whole bunch of friends are getting into MGMT now. But finding connections like these aren’t the only types of discoveries you can make here. As social media user extraordinaire Robert Scoble found out , you can easily discover your friends’ more embarrassing personal tastes too. Kenny G?, Scoble laughingly chides a co-worker after stumbling upon his decidedly unhipster musical interests. These are precisely the types of things we want to stay hidden. Kenny G, for instance. But also our secret obsession with that attractive actor or actress, our fondness for pictures of cute kitties, our forays into celebrity gossip sites when we have a reputation for being intelligent thinkers, our secret Star Wars addiction and so forth and so on. While there aren’t ” instantly personalized ” sites showing you all these types of interests just yet, believe me, there will be. If Facebook has its way (and guess what? It will), your real identity , not just the public parts you’ve willingly shared in the past, will be revealed to anyone and everyone unless you take action to opt-out. The Real You Can No Longer Be Hidden This is precisely as it should be, Facebook CEO Zuckberberg, more or less said. Earlier this year, he made statements regarding Facebook’s new openness, claiming that if he built the social network now, he would make a lot of the data housed there more public by default. This would reflect the current social norms, he said. But that’s not exactly true. Facebook isn’t reflecting social norms, it’s attempting to create them. That said, what an amazing creation it is. On Yelp, I can find the reviews my Facebook friends authored with just a click. I can see who else really digs that local sushi place. And I can do all this without going through the whole “re-friending” process that Web 2.0 sites have put me through in the past again and again. I’m there, my friends are there, and I didn’t have to do anything to make that happen. Frankly, it feels right. (Fellow ReadWriteWeb blogger Mike Melanson agrees .) A Minute on the Lips… But it’s oh so wrong, isn’t it? By giving into to Facebook’s vision for the web, we’re ceding control of our data, our likes, our interests, our “social graph” (aka who we know, who we friend) – everything – to one company. Historically , one very, very closed company . We’re definitely worried about the implications of that. You should be too. But in the meantime, like that calorie-rich dessert we know we shouldn’t eat, we’re sampling Facebook’s web and secretly savoring its deliciousness. Why does everything that’s so wrong have to feel so good? Blast you, Facebook. Blast you. Discuss
Analyzing Facebook: Sysomos Adds Public Facebook Updates to Its Analytics Platform
Now that Facebook allows developers to store data for more than 24 hours, social media analytics firms like Sysomos are finally able to include public updates from Facebook users in their databases. Sysomos began surfacing this data on some of its customers’ accounts yesterday and plans to roll these new features out to the rest of its users soon. Sponsor Given the size of Facebook’s user base, being able to analyze this data will be a major boon for anybody who is interested in tracking these kinds of updates. Sysomos already allowed its users to search and analyze Facebook fan pages and groups for the last few months through its MAP analytics tool. The company now also includes these updates in Heartbeat, Sysomos’ social media monitoring tool. Sysomos’ integration of the Open Graph API will surface all the activity that has been made public by a user, including status updates and public wall posts. Thanks to Sysomos’ new ability to analyze and search public Facebook updates, we were, for example, able to track the backlash against Facebook’s “instant personalization.” According to Sysomos, only about 15% of the public updates about this topic were positive. Are Facebook Users Aware that their Updates Will Live a Second Life in Social Media Analytics Tools? Sysomos, of course, only pulls in public updates, but we have to wonder if most Facebook users are aware that their updates will end up in the vast data repositories of firms like Sysomos and Radian6. Given the current backlash against what some users perceive as an invasion of their privacy by Facebook, it will be interesting to see how Facebook users will react to this. Discuss